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Monterey and Pacific Grove Auto Repair

4102 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

Kyle was professional and very friendly, and really went to bat for us trying to find the right part to fix our old truck. I'd recommend the place to friends, since they went the extra mile (so to speak) for us, and were super competent and helpful.

Hello David, Thank you for leaving a kind review. Unfortunately we were not able to locate the A/C lines for your venerable Ford Excursion, but the vehicle is otherwise safe and reliable. Let us know if there is anything else we can help you with. As ling as the parts are available, we are here to help!!

- Pacific Grove
5

My usual auto maintenance shop, Roberts, no longer provides oil change services. I looked for a new shop and I am delighted to have found Pacific Motor Service in Monterey. Brought my car in for service this week. I found them to be friendly, professional, courteous, affordable and a delight to deal with. This is where I will be taking my car for service in the future.

Hello Francesca, I am so glad you found us! We have been serving Monterey Peninsula for nearly 75 years now so you are inn very capable hands!! See you next time.

- Monterey
5

See personal review

Thank you for your 5 Star rating Stewart. Let us know when you are ready to window regulator and we'll get it installed for you!

- Monterey
5

I had a check engine light come on. Kyle at Pac Motors very clearly explained the problem to me. I realized that it would fall under my 10yr drive train warranty; so took it to the dealer. The dealer said they would have to run the same diagnostic with their own equipment. Kyle called the dealer and explained the whole issue to them and all the tests they had run. Even though the dealer still insisted on running the tests again, I really appreciate how Kyle advocated for me. I feel he went above and beyond to help a client.

Hi Katheryn, Thank you for your very detailed review. Kyle is awesome! I am glad he was able to act as your advocate. Sometimes communicating with the dealerships is challenging. For us "going above and beyond" is our standard. It is our goal to exceed your expectations and serve you to the best of our ability. Hopefully we'll see you again to service your Hyundai.

- Pacific Grove
5

Nice facility with courteous, professional, and friendly service; Kyle was welcoming and patient from booking to payment. The process of handing off was seamless, and service was quick yet thorough. I would definitely recommend this business, as well as bring my Escape back in the future.

Hello Lindsey, Thank you for taking the time to leave such a kind review. Kyle is one of the very best Service Advisors in the business, He is attentive and detail oriented. He is a sterling example of our standards and values, and does a superb job taking care of the needs of our valued clients. We hope to see you in the future with your lovely Ford Escape!!

- Pacific Grove
5

They always are very friendly and answer all your questions in a helpful manner. The work is always done in a timely fashion. I would recommend Pacific Motors to anyone.

Thank you for leaving such a glowing review Mrs. Zimmerman! WE do our very best to inform our clients in a complete manner. Your Buick is a lovely car and will serve you for many years to come. Have a fantastic summer. We'll see you in the fall for your next service!.

- Pacific Grove
5

Pleasant. Prompt.

Thank you for your 5 star review and rating Mr. McNeill. We appreciate you bringing your Chevy van to us for repairs. We always make an effort to get travelers back on the road as quickly as possible. Fortunately the suspension parts for your van were available and we wee able to get the job done. Thank you for your patience and good luck.

- Monterey
5

Fast and efficient fixing my airbag problem

Hello Danny, Thank you for leaving a nice 5 star review. I'm am happy to hear we were able to properly diagnose and repair the airbag issue for your Silverado. Have a great day and we'll see you next time you need us.

- Pacific Grove
5

Excellent service.

Hello Brett, Thank you for bringing in your lovely Escape Hybrid. We really enjoy working with you. Rory says you are one of his favorite people to work with! I expect the noise is gone from to wheels and everything is A-OK!

- Monterey
5

Excellent service! Highly recommended.

Hi Pam and Michael, We don't work on many golf carts, but yours is a true Gem!! We'll see you next time.

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.