Testimonials - Page 79 - Pacific Motor Service Monterey

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Brittany Schmidt

7/5/2021

They were very timely and were extremely communicative which I appreciated when making decisions. I felt very informed and taken care of. Would definitely return!

Hello Brittany, Thank you for leaving a kind review! We feel that communication and providing enough information for our clients to make good decisions is our strength. We hope to see you again when it's time to service your Toyota CR-V.

- Pacific Grove

Pamela Gutierrez

7/3/2021

Wow! We lost our brakes on the pacific coast highway south of Big Sur. Our tow truck pulled up minutes before they closed and they took our vehicle in and fixed as quickly as possible. They had to order part overnight and got us on our way before the holiday weekend. The staff was super helpful and even took us to our hotel. During the repair they experienced a power outage but took all steps to complete the service Rory provided excellent communication to see this through. So greatful for the service provided

Thank you for the kind words Pamela. We try our best to make every client feel well taken care of and when we have people who are on vacation show up with their vehicle on the back of a tow truck, we take special care to make sure they are taken care of. I'm glad Kevin (our owner) was able to help you find a hotel and get you there safely. The brake failure on your Highlander was not typical, but I'm glad we were able to get you on the road in just a few days!

- Monterey

Seymour Lu

7/2/2021

Great people and great service. I’m writing this to express my appreciation to the staff. (especially Rory and Jim) I was having a short stay in Monterey on my road trip when I found there was somethings wrong with one of the tires. Rory and Jim ran a free inspection and inflated the tire for me. They are professional and kind.

Hello Seymour, Thank you for your excellent review! Even though our encounter was very short, I am glad we were able to give you some peace of mind for your trip down the coast.. Fortunately the tire pressure monitoring system for your BMW will always remind you when your tire pressure is down. Enjoy the day!

- Monterey

Seth Busino

7/2/2021

Great shop, friendly people.

Hello Seth, thank you for coming in for service on your lovely Mini!! We appreciate you selecting us and trusting us with your car. It took a little ingenuity (we had to make a trip to San Jose to get the filter), but we got the job done. We'll see you next time!

- Monterey

Joe Dutra

7/2/2021

👍🏻👍🏻👍🏻

Thank you for your 5 star review Joe. Unfortunately your trusty work van has finally come to the end of the road, but we are here to help you keep your new on safe and reliable for many years to come. We'll see you when its time for servicing.

- Pacific Grove

Gene Faul

7/1/2021

4.5

Very hands on service. Kevin did an outstanding job

Thank you for the nice review. We are grateful that you trusted us with the servicing of your Porsche. It's always fun to keep the cool car cool and their owners happy! Have a great day!

- Monterey

Jimmy Richardson

6/30/2021

I thought I was having transmission problems on my 2010 Land Rover and I JUST had a used one put in by the dealership. Before I went back and they tried to make me pay more for a problem I already fixed I had it looked at by Pacific Motors. During their inspection they noticed my gear shifter bolt underneath my car was just loose that’s why I was having shifting problems. They replaced my bolt and bushing at no extra charge. They could’ve easily lied to me to get more money out of me but they didn’t they were extremely helpful and honest. I was back on the road within an hour or 2 after drop off.

Thank you for your great review Richard! I am glad we were able to find and fix the shift problem on your Land Rover. Our highly trained staff love working on the challenging issues!

- Pacific Grove

Kael

6/30/2021

Hello Mr. Cooper. Thank you for bringing your car to us for service. We have been serving Monterey Peninsula for nearly 75 years now and enjoy the trust the community sows us. We are one of three AAA approved shops on the Peninsula and have conveniently located stores in Monterey and Pacific Grove.

- Monterey

Marty Becker

6/29/2021

Prompt & excellent service as usual.

Thank you for leaving us a nice review Marty! We've been servicing your Honda Civic for many years now and hope to keep her on the road for years to come. Have a great day.

- Pacific Grove

Zenith Ironside

6/29/2021

I appreciated there professionalism and attention to detail, I will definitely be back, they seem like a place that you can trust to do what they are supposed thoroughly

Thank you for your nice review Zenith! We appreciate you trusting us with your lovely Kia. It will be a good vehicle for your for many years to come as long as you continue to maintain her properly!

- Pacific Grove

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