Monterey and Pacific Grove Auto Repair

4166 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Hello Annette, thank you for trusting us with your Rav-4. Rory said you are traveling from Sacramento and to take your car to a shop while you're on the road is sometimes a scary situation. We hope the tires and alignment gave you peace of mind during your trip back home!

- Monterey
4

An excellent and thoroughly professional place to take one's vehicles for service, as well as a place with a surprising dash of literacy and humanity. The staff are exceptionally well informed, genuinely friendly, and meticulous. Highly recommended.

Thank you for bringing in your Toyota Versa Scott. The traits you outlined are very important to us. Locating, attracting and hiring the best possible team ensures our clientele is properly taken care of. We have an organic leadership program that is rigorous and demands a lot of reading and self-driven education. Thank you for noticing! We'll see you next time.

- Monterey
5

Came in with a specific problem, I wasn’t sure if they would find it. They did, and they fixed the problem by afternoon. Good service, communicative.

Hello Jonathan, Thanks for coming in and thank you for leaving a nice review! Once we located the noise coming from the front of your Escape, pinpointing and the cause and resolving the issue was relatively easy task. We look forward to seeing you for your next service.

- Pacific Grove
5

Thank you for the attentive and engaged service - both front of house and heart of house!

Hello Pete and Paula, Thank you for the nice review! We are very proud of our staff. We have very strict guidelines for how we treat people and I am glad they treat you well!

- Monterey
5

Service is always excellent.

It was good to see you guys! Thanks for bringing your Tacoma to us for a little bit of electrical TLC! See you next time.

- Pacific Grove
5

The best!

Thank you for your review Anne. Your Honda fit is in fantastic condition and will be reliable for many years to come.

- Pacific Grove
5

I love Pacific Motor Service! Everyone here is so kind and friendly, and the work they do is amazing. I feel like they actually look out for their customers, and are never going to upsell or B.S. you. I recommend them to everyone I know.

Hello Jessica, Thank you for your glowing review!! We definitely do our very best to take care of our customers and only give the information that you need to know to prioritize the health of your vehicle. We'll see you next time.

- Pacific Grove
5

Incredibly professional and informative from the moment they answered the phone. I’ve never felt more taken care of in an auto shop. Beatrice was patient and took such care in answer Ming all my questions. No pressure sales or service. They let me leave me vehicle over the weekend to take time before I decided to get the work done needed on my 2004 Range Rover HSE. My only issue is there isn’t a Pacific Motor Service in every town.

Thank you for your awesome review Krista! Beatrice does a fabulous job. She truly cares about our clients and takes her responsibility to provide you with the information necessary to make the right decision for the long term maintenance of your vehicle. I wish we had a shop in every town too, but finding quality people with the expertise and the proper attitude is very difficult. It is our practice to bring only the very best talent onto our team so we can effectively serve our clients! We cannot outgrow our ability to find fantastic people that meet our standards and share our values. Please let us know if there is anything else we can do for you and your Land Rover.

- Monterey
4

Good morning Martha. Thank you for taking the time to leave a rating. Let us know if you have any further issues with the brakes on your Honda. Have a great day!

- Pacific Grove
5

Exceptional service and professionalism from the moment Beatrice answered the phone until I received my car washed and ready for me to drive home. I’ve been to many shops for my 2004 Range Rover HSE and Pacific Motor Service leaves all other shops in the dust. Beatrice was very informative and asked me great questions to help them better understand the issues. As a female, taking your vehicle to the shop can be intimidating, but I felt like I was in good hands right away and knew I wasn’t being taken advantage of when I compared estimates from other shops. They were so accommodating and prompt with service. My only problem is there isn’t a Pacific Motor Service in every town!

Thank you for your awesome review Krista! Beatrice does a fabulous job. She truly cares about our clients and takes her responsibility to provide you with the information necessary to make the right decision for the long term maintenance of your vehicle. I wish we had a shop in every town too, but finding quality people with the expertise and the proper attitude is very difficult. It is our practice to bring only the very best talent onto our team so we can effectively serve our clients! We cannot outgrow our ability to find fantastic people that meet our standards and share our values. Please let us know if there is anything else we can do for you and your Land Rover.

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.