Testimonials - Page 84 - Pacific Motor Service Monterey

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Learn2 Nest

10/14/2021

Wow, excellent service from phone call, AAA drop off, shuttle service, to vehicle repair!!!! My vehicle breakdown on vacation in Monterey. So blessed we broke down on Thursday because Rory and Beatrice were able to get me in same day, diagnose the problem, replace my alternator, belt and battery next day so I could resume my vacation. Blessed by the quick turnaround, above and beyond professional customer service and excellent mechanical repair. Highly recommended garage by AAA tow truck too!

Thank you for bringing your truck to us. We are one of the few AAA approved shops on the peninsula and take pride in being able to handle any problem in short order. Rory and Beatrice are the best and our technicians can't be beat! I'm glad you had a safe trip back home.

- Monterey

R Martin

10/13/2021

Excellent service all around. Honest and trustworthy. So happy to have found this gem of a shop!

Thank you for taking the time to leave us a nice review Ms. Martin. We'll see you next time its time to service your lovely Ford Focus!

- Monterey

Mark Herbst

10/12/2021

Consistently great service and feedback.

Hello Mark. You know us! We do our it's our goal to exceed the expectations of every guest, every time!! Have a great week.

- Pacific Grove

Shannon Heaton

10/12/2021

Thank you for leaving us a 5 Star rating Shannon. We appreciate you trusting us with the service on your your lovely Lexus!

- Pacific Grove

Sharon Russell

10/8/2021

Your service is outstanding in every way. I give every category 5 stars!

Hi Sharon. You have been a loyal client for many years. We really appreciate you choosing us and hope to always exceed your expectations!

- Pacific Grove

Christopher Berry

10/7/2021

Thank you for the fabulous rating Chris. You're the best. See you next time.

- Monterey

Ilge Karancak- Splane

10/6/2021

Hello Ilge, thank you for leaving a 5 star rating. Unfortunately we couldn't replicate your stalling concern for your Ford Escape. Hopefully the new battery you installed will take care of the issue.

- Pacific Grove

Chalet Booker

10/5/2021

Called on Friday, scheduled drop off for Monday. Diagnosed, repaired and back to me by 5 PM. Great, friendly, efficient service.

Good morning Chalet. Thank you for taking the time to leave a review. I'm glad we were able to take care of your Lexus in a timely fashion and I'm glad you were able to take advantage of our 3 year/36,000 warranty program as well!!

- Monterey

Paulina Diaz

10/5/2021

Great customer service. They answered all of my questions both in person and over the phone multiple times. Always very patient and helped me understand what was going on at all times.

Thank you for taking the time to leave a 5 star rating. We appreciate you bringing your Hyundai Sonata in for repairs. Fortunately you were able to use our 3 year/36,000 mile warranty to get you back on the road!

- Pacific Grove

Elrond Lawrence

10/2/2021

It is always a pleasure to bring my '09 Escape in for service. Everyone is super friendly, professional, and gives a personal touch. It's great to have a place I can trust!

Thank you for taking the time to leave us a nice review Elrond! We have a small fleet of Ford Escapes in the fold and are very happy you chose us with the maintenance of yours! Trust is very important to us and we spend a lot of time and energy perfecting our communication and skills and providing the appropriate level of training so our technicians can stay on the cutting edge of the constant moving automotive industry! Oh and by the way, we have the most Knowledgeable and friendly staff in the industry. Thanks for noticing!!!

- Monterey

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