Testimonials - Page 86 - Pacific Motor Service Monterey

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Paulina Diaz

10/5/2021

Great customer service. They answered all of my questions both in person and over the phone multiple times. Always very patient and helped me understand what was going on at all times.

Thank you for taking the time to leave a 5 star rating. We appreciate you bringing your Hyundai Sonata in for repairs. Fortunately you were able to use our 3 year/36,000 mile warranty to get you back on the road!

- Pacific Grove

Elrond Lawrence

10/2/2021

It is always a pleasure to bring my '09 Escape in for service. Everyone is super friendly, professional, and gives a personal touch. It's great to have a place I can trust!

Thank you for taking the time to leave us a nice review Elrond! We have a small fleet of Ford Escapes in the fold and are very happy you chose us with the maintenance of yours! Trust is very important to us and we spend a lot of time and energy perfecting our communication and skills and providing the appropriate level of training so our technicians can stay on the cutting edge of the constant moving automotive industry! Oh and by the way, we have the most Knowledgeable and friendly staff in the industry. Thanks for noticing!!!

- Monterey

Patrick Carr

10/1/2021

Progressive

Thank you for leaving us a 5 Star rating Patrick! We don't see very many Saturns around any more. It was a pleasure working on yours!

- Pacific Grove

Joseph Dutra

10/1/2021

Thank you for leaving us a 5 Star rating Joe. We appreciate you trusting us with your fleet!

- Monterey

Alan Holmstrom

9/30/2021

Staff was very efficient, polite and on time.

Hello Alan, We appreciate you trusting us with your brand new Kia K5! We serviced your previous car before and are happy you are staying with us for the maintenance of your new steed!

- Monterey

Emily Tate

9/30/2021

Thank you for leaving us a 5 star rating Emily. Please let us know if your Ford Explorer needs anything else.

- Monterey

Marianne Ekstorm

9/30/2021

Thank you for leaving us a 5 Star rating Marianne! We hope to build a long term relationship with you to keep your Volkswagen Tiguan happy and healthy for many years to come.

- Monterey

Alis Gumbiner

9/30/2021

Very reliable and always makes an effort to get my car in, even when they are busy.

Hi Alis, Thank you for the 5 Star rating! We enjoy working with you and your lovely Subaru!!

- Monterey

Lamar Woodruff

9/28/2021

My favorite auto shop in Monterey county, I been going for the past 3 years and will continue to go there. Excellent communication with Rory and the new girl Beatrice at the front desk. They’ll let you know what’s wrong with your car and give you the best solution…

Thank you for your stellar review Lamar! Rory and Beatrice are the best! We feel like we can be the best in the world at getting information and communicating technical details to the client. Thank you for being such a strong advocate for our culture! We specialize in Volkswagen and other European brands, so let us know if you need anything else.

- Monterey

Jason McCoy

9/27/2021

Vehicle broke down in Greenfield at work. I'm from Pacific Grove. Do not know any shops in Greenfield. AAA said that Pacific Motors is a AAA trusted shop. I took my vehicle to Pacific Motors. Kyle at Pacific Motors has been great. Very communicative. He explained everyThing clearly and I definetely recommend Pacific Motors to anyone. I had to have a full transmission replacement. I also contacted three others shops and Pacific Motors prices were comparable.

Hello Jason, Thank you for leaving us such a positive review! We take pride in the level of communication we provide our clients. It is the only way we have found that allows us to create trust in otherwise difficult to understand processes. Much of what we do is out of sight and we hope our thousands of words will paint an easy to understand picture for our clientele.

- Pacific Grove

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