Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Fast service, was able to make a next day appointment. They always take care of my car and make sure everything is done that needs to be.

Hello Gina, Thank you for your nice review and thank you for trusting us with your Suabaru''s care. We look forward to seeing you next time you need service.

- Pacific Grove
5

Hello Mr. Ed. Thank you for your Five Star review. we appreciate you taking the time to review us. We have been serving Monterey, Pacific Grove, Carmel and Seaside for nearly 75 years and are grateful for the opportunity. We are one of the few AAA approved shops on the Peninsula and have a three year 36,000 mile warranty that extends nation wide. we look forward to seeing you next time you need us.

- Monterey
5

This is quite possibly the most friendly, reasonably priced, and hardworking garage I've ever been to. Not only did they take excellent care with my Mazda, they also went the extra step to show me exactly what was going wrong and explain how they were going to fix it. I'm almost excited for my next oil change so I can go back!

Hello Jessie, Thank you for taking the time to leave a glowing review! We enjoyed working with you as well. Your Mazda is still safe and reliable. The suspension parts (tie rod ends) we services are an item that wears out over the course of every vehicle's life. Installing new ones will make the steering perform like new. Taking the time to share the big picture and helping you feel valued is what we try to be the best at. Please let us know if you need anything else. Have a great trip.

- Monterey
5

As always Pacific motor service has done a great job it’s peace of mind knowing you can trust the staff there As commercial customer they know I need to be on the road to make my service calls thank you for your great service

Thank you for coming in Robert! As a small business we understand the importance of you being able to serve your clients! Let us know when you're ready and we'll continue the repair on your Ford Van. Have a great day!

- Monterey
5

Very friendly. Kept in contact with me. Explained things well.

Thank you for bringing your Mazda to Pacific Motor Service! We really enjoyed working with you. we'll see you next time!

- Pacific Grove
5

Easy on-line appointment scheduling, on time reminders for the appointment. Clear check-in process with a review of work expected to be done and expected completion time. Promised phone call with report of additional work that is recommended now or later OR announcement that all work is completed and the car is ready to pick up. Always competent repairs and inspections by experienced mechanics -- they respect the love I have for my car.

Good morning Leon, Thank you for your comprehensive review. You have capsulized the aspects of our business we feel we do the best. Clear, communicative, competent and user friendly. We do our very best to meet each client where they are with the relationship they have with their vehicle. Some view it as a tool to get from point A to point B, some love their vehicle like a family member. Our company standards includes "respect". Thank you for noticing our efforts!

- Pacific Grove
5

We needed an emergency diagnostic because we were on vacation in Big Sur and realized our car was leaking oil. They got us in and fixed the problem. Great staff and service!

Hello Shannon, we were happy to help! Thanks to AAA you were able to locate us and avert a potential disaster. As it is the differential drain plug on your Subaru only needed tightening, but had you delayed for long it may have become disastrous! Nice job being proactive!! I hope you enjoyed the rest of your vacation and made it home safely.

- Monterey
5

The Job was done quickly and efficiently .

Hello Jorge. Thank you for trusting us with your lovely Acura (she's still going strong). We'll see you next week to figure out why the A/C isn't working properly.

- Monterey
5

Excellent customer service, prompt, thorough explanation of issues/work performed. My go-to guys - thank you Kevin, Kyle and the rest of the crew!

Thank you for the excellent review Hilary! Kyle and Kevin do a magnificent job and I'm glad they made you feel taken care of! Good luck with the Ford Escape and let us know if there is anything more we can do.

- Pacific Grove
5

PCM provides excellent automotive and customer service. Would not even consider going anywhere else!

Thanks for taking the time to leave a review Hilary! I'm glad we were able to get the Air conditioning fixed before it gets too hot!

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.