Very much appreciate the effort by Pacific Motors to get my car in on the same day that I called to get someone to look at what I thought might be a problem with my brake shoes. I had already called two other auto shops in the area and couldn't find any availability. The front desk manager, Kyle, was very polite and helpful throughout the entire process. He contacted me as soon as his techs had finished looking over my car to let me know that they didn't find any particular issues with my brakes. He also explained that my front brakes were still good to go and that he didn't recommend getting them replaced right now, but that they would probably need to be serviced in the next 6-12 months. So happy to be able to take my car in for a "check-up" service somewhere and not end up leaving with the feeling that I was forced into getting repair work done that I really didn't need right now. Professional, courteous, fast, and honest--thank you Pacific Motors!
Thank you for taking the time to give such a comprehensive review Richard! We really appreciate when people notice our efforts. Kyle does a nice job with our clientele and it is our policy/culture never to recommend services that are not due. We do our best to give fair warning of upcoming services and our technical staff do a marvelous job of diagnosing and inspecting every vehicle issue. Thanks for bringing in your Kia for a brake inspection. I'm glad you can get at least one more year out of them.
- Pacific Grove