Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I always receive excellent service at Pacific Motors. My problems are always fixed and they have never suggested extra work that doesn't need to be done.

Thank you for taking the time to leave your review Alan. We make it a point to help the vehicle owner know what services are necessary to keep the fleet on the road. Our proactive notification system allows you to prepare for routine services and helps to avoid unexpected failures and inconvenient surprises! Thanks again for coming in!

- Pacific Grove
5

Very efficient and welcoming!

Thanks for your review Karin. We see a lot of Volkswagens and have a very well trained staff to handle your needs. In your case we were able to get to the bottom of your mystery in no time at all!!

- Monterey
5

great staff and great service

Thank you for bringing in your 4Runner Mr. Otani, We appreciate you trusting us with your vehicle. We were able to discover the issue with your check engine light and repair the emissions system. Please let us know if your need any more help.

- Pacific Grove
5

Terrific!! Very professional, great communication, quick service, fair price.

Thank you for your kind words Julie! We take pride in the effort we put into clear communication and adding value to every client every time we see them. Thanks for coming in and we hope to see you again to service your lovely Mini!

- Pacific Grove
5

As always excellent service, got me in and out without an appointment in about 2 to3 hours, and the three year guarantee is the best in town, 5 stars !

Hello Jim, Thank you for bringing your lovely ford in. We do our very best to make sure we get our clients back on the road as soon as possible. In your case installing a new alternator and battery are relatively common services and we were able to get it done in record time!

- Monterey
5

I am always treated as if I am the most important customer there. I appreciate the honesty they provide. Moved back to the peninsula a bit over 2 years ago and Pacific Motors was recommended and I have not gone anywhere else.

Hello Stephen, Thank you for your kind words. We do our very best to exceed the expectations of every client and make sure they are treated the way they need to be. You are absolutely the most important guest when you are in the room or on the telephone speaking to one of our Service Advisors! Thank you for trusting us with your Chevy Sonic; have a great day.

- Pacific Grove
5

Kyle was wonderful and very professional! I was visiting from out of town and taken care of beautifully!

Hello Lora, welcome to the Pacific Motor Service family! Even though you are not from the area, you are welcome to bring you Jeep in for service every time you pass through...!

- Pacific Grove
5

I took my car to this shop after being quoted $8,200+tax at the Subaru dealership for a new transmission because the fluid had supposedly turned to “sludge” and would not drain from the transmission. However, I knew that wasn’t the case because my transmission had never given me and signs of failing (slippage, hard shifting, etc..). Upon starting the diagnosis at pacific motor service, they updated me immediately and told my the transmission fluid had not transformed into this so called “sludge” and was completely full and also that there was no need to replace the entire transmission. The issue was the valve body (the brain of the transmission), a much cheaper fix than the dealership quoted me. They ordered the parts and had my car fixed the next day. I’m not a local to the area and that’s why I went to the dealership first. But upon receiving the poor service and the lack of explanation at the dealer I highly recommend this shop over the Subaru department. Thanks for the amazing work guys!!

Thank you for taking the time to leave such a comprehensive explanation of your situation Josh. We appreciate you bringing your Subaru to Pacific Motor Service. Not to throw anyone under the bus, but I have reason to believe that dealerships aren't always the experts merely because they are the dealership. We spend a lot of resources in the process of hiring, training and retaining the very best technicians possible. Our team is extremely competent and have a lot of experience diagnosing and repairing all makes and model of vehicle. I am glad we were able to get you transmission issue repaired in record time and for the appropriate amount of financial inconvenience. Thank you again for your kind review!

- Monterey
5

Always a great experience.

Thank you Jason. You're the best!

- Monterey
5

Everyone is very nice, professional, very helpful!

Thank you for your review Halee. We enjoyed helping you with the maintenance services on your lovely Subaru Outback. This time was a simple oil service, some air filters and spark plugs. As long as you stay on top of the small things, you'll have a safe reliable car for years to come.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.