Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
Get Directions
Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
Get Directions
4

Pacific Motor Service was extremely polite and professional and I can trust that the work was done right the first time. If I were to nit-pick, the only issues were: -The representative pushed a little too hard to replace parts(spark plugs and ignition coils) that didn't need replacing because I would save money on labor. -Representative also made a valve cover gasket replacement seem more complicated than it should be for an experienced tech. I have a BMW but for any inline engine the steps are generally the same. I'm confident that this repair was very doable for their auto tech. -This business will charge you for diagnostics even after they perform the repairs. I'm used to that being free if you let the business perform the repairs. -I don't know what the labor rate is here and it's not on the reciept. I can only assume around $200 and hour based on $941 to replace a valve gasket when the Chilton Auto Library manual states the job should take 4 to 4.5 hours. (941/4.5= 209). -They did give me a free brake light bulb so that was nice I am new to the area, I needed the job done quick and this is the first place I came to so I will be shopping around for my next repair. I think they will do anything you need them to perfectly fine, but for you more savy shoppers out there; maybe look somewhere else.

Good morning Victor, thank you for commenting on the professional demeanor of our staff. We put a lot of energy in hiring the right team members to ensure our clients are well cared for. I am glad you are a discerning consumer and are willing to share your views. Rory is one of our very best service advisors; his main objective is to educate our clientele on the specifics of each and every repair. It is our goal to keep your vehicle safe and reliable. The reason he recommended spark plugs and coils was due to the fact that in the process of repairing the leaking valve cover, the vast majority of the labor was already being performed and for a few hundred ($630 of a nearly $3000 repair), we could eliminate the inevitable eventuality of performing the redundant labor when the spark plugs need to be replaced due to wear. Coils are also an item that will eventually fail 100% of the time and given the age and mileage of your (high performance) BMW, installing new parts without any additional labor is a logical step. It is not our policy to "push" our clients, rather to expressly educate them on the potentialities as well as to attempt to help them prevent inevitable future failures and the subsequent (costly) repairs. As for the nature of removing the valve cover on your specific BMW 135, it is, in comparison to other vehicles, immensely more involved (BTW, your labor calculations are incorrect, but not grossly). I think it would be wise for you to shop around to compare our product, pricing, warranty and the concomitant services we provide with similar shops in our area. You will find that our service advisors are second to none, and our pricing is well within the norm for the Central Coast of California. I hope the savy (sic.) shoppers in the area will take into account the entire picture and the entire service package we provide the community of the Monterey Peninsula. We have been an important part of the area since 1947. I know you are new to the area nd will be moving on soon, but you will find this area to be a bit more expensive when compared to the rest of the country. Thank you for your service, we need more people willing to sacrifice for the betterment of our country!!

- Monterey
5

Beatrice was helpful and kind!

Thanks for your review Shannon! Beatrice is a true blessing! She does such a wonderful job with all our clients; I'm glad to have her on the team. Thank you for bringing your Subaru to us for service!!

- Pacific Grove
5

Thank you for the rating Karin. It was the first visit to Pacific Motor Service for you and your Subaru. Hopefully we were able to take care of all your needs. We look forward to seeing you again in the future. We will be able to take care of any service necessary for your vehicle, including transmission service, tires, brakes and all manufacture specific, mileage interval recommendations. Keep in mind we are a AAA approved facility, so if you are a member please don't forget to ask for your AAA discount. We also provide a 3 year/36,000 mile warranty for all service and repairs!

- Pacific Grove
5

5 star

Thank you for your review Mike. It is always a pleasure working with you. We know your Ford Truck is the life-blood of your business, so we always do our best to get you back on the road as soon as possible. This time you were able to take advantage of our 3 year/36,000 mile warranty. Thank you for your patience!

- Pacific Grove
5

very fast service

Hello Henry. Thank you for your review! I have a 2000 Nissan X-Terra very similar to yours! They are great vehicles and perfect for the camping and overlanding scene. I love mine! Please let us know if there is anything else we can do for you!

- Pacific Grove
5

Efficient, polite, attentive, knowledgeable with a fair price.

Thank you for your review. Although your Honda Element came in for an inconvenient suspension (control arms) repair, she still has years of life left. Please let us know if there is anything more we can do for you.

- Monterey
5

Friendly, professional folks. Explained the results of the service in detail, even went beyond and reviewed upcoming service needs on vehicle.

Thank you for your review Mr. Snyder. Communicating the appropriate information regarding current as well as future services and repairs is paramount to being able to manage maintenance and prevent inconvenient repairs. We take pride in our service advisors' ability to accurately articulate the message!

- Monterey
5

Excellent service as usual and detailed explanation of what’s to be done and why. Provide cost estimate before proceeding. And recommendations on future service, when and costs. Lots of communication, which is appreciated. Rory, Kyle and the technicians all very knowledgeable. Always a pleasure to do business with.

Good morning John, Thank you for your thoughtful review. Rory and Kyle do a fantastic job explaining the details of any maintenance or repair procedure. They exemplify the Pacific Motor Service standard of "Articulate". We spend time every week in a technician training class to assure our technicians are up to speed with the latest technology and procedures. Thank you for taking the time for your review! Let us know how the new suspension (shocks and struts) feel on your Lexus.

- Monterey
1

Hello Alex. Thank you for taking the time to leave us a review, but I'm not quite sure why you left us a one star review. As far as I can tell, we served you to the best of our ability. Although there was a slight difference (approximately 15%) between the price we quoted you and the shop you towed your Mercedes to, we also provide a 3 year/36,000 mile nationwide warranty and are one of the few AAA approved shops in the area. I like to believe paying a little extra is viable given the extra piece of mind we provide. If there is another reason you left us a one star review, I'd love to understand, so you can make improvements. Good luck to you in the future.

- Monterey
5

Great, friendly service - as always.

Thank you for your review. We'll see you next time.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.