Testimonials - Page 94 - Pacific Motor Service Monterey

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Mary Stephens

3/3/2021

I will never (by choice) take my car anywhere else for repairs. I've had the pleasure of experiencing excellent service at both locations, but the service I received yesterday (2 March 2021) was above and beyond the usual excellence. My car was towed in prior to opening, but there was someone there (Arthur) to help me. At the end of the day, Arthur brought my car to me at the car rental company. At both locations, the staff communicates with me fully, and thoroughly explains every aspect of the needed repairs: what needs to be done, the cost, and the time needed to complete the repairs. I always feel confident in the information I am given, respected and valued as a customer. I could not have asked for a better experience.

Thank you for your thoughtful review! We certainly take pride in our customer service! I'm glad we were able to meet you expectations, and provide you with the experience you deserve. Thankfully your Chevy Cruze was easily diagnosed and the repairs were straight forward. Thanks again for choosing us! We'll see you next time!

- Pacific Grove

Robert Ramon

3/3/2021

Thanks for getting me in on short notice. Staff is professional and friendly as always!

Hello Robert. Thanks for your review. Unfortunately (or maybe fortunately) we were not able to find anything wrong with your Suzuki. Please keep an eye on her and we'll figure it out as soon as the engine light reappears.

- Pacific Grove

Dr. Denise Vienne

3/3/2021

Personable, professional, knowledgeable, meticulous service. Every time. Thank you Kevin, Beatrice and Arthur

Thank you for taking the time to leave us a nice review Doctor. We are always happy to serve you whenever possible. The brake system on you Buick were definitely in need of service; always better safe than sorry. We'll get to your Volvo suspension as soon as you're ready! Thanks again for choosing Pacific Motor Service!

- Pacific Grove

Bryan Burke

3/2/2021

Kyle was very helpful in giving me precise and accurate information. He and the staff worked promptly to get my vehicle back on the road. Thanks again Pacific Motor Service!

Thank you for your review Brian. I'm glad Kyle and Rory were able to accommodate you. Thank you for being patient and flexible. Being willing to leave your Ford Fusion over the weekend was a big help!

- Monterey

Victoria & Thomas Logan

3/2/2021

So great to find friendly, knowledgeable staff to keep my 2000 Jaguar in great running order.

Thanks for coming in Victoria. I know this was a small job, but we've learned even the small ones have a big impact. Thank you for bringing you Jaguar in.

- Monterey

Bob & Merry Hogue

2/27/2021

Efficient and courteous service with a smile under each mask!

Thank you for your review Bob and Merry. Working on your Mercedes posed a little challenge, but we were able to get to the root of the issue and alleviate your electrical woes! Let us know how it is working. Have a great day!

- Pacific Grove

Kinya Pollard

2/26/2021

After winning me over with the excellent service Pacific Motors gave me with my Porsche Cayman S, it was a no brainer for my wife and I to bring in her Infiniti QX50 for General Maintenance. Again we were very satisfied. Next up will be my Jeep Cherokee…

Thank you for coming to see us at Pacific Motor Service Mr. Pollard. You were a pleasure to work with and fortunately your beautiful Cayman didn't need any major surgery. We hope to see you when you are ready to service the Infinity and the Jeep! Don't forget to remind us to give you the AAA discount if you are a member.

- Monterey

Anonymous

2/24/2021

Excellent service

We appreciate your 5 star review. Pacific Motor Service has been serving the Monterey Peninsula for nearly 75 years now and hopefully we will be servicing the people of Monterey, Carmel, Pacific Grove and Sea Side for many years to come! Keep in mind we are AAA approved and have a 3 year/36,000 mile warranty!!

- Monterey

Ruth Matthews

2/23/2021

Had a much needed oil change. Fast service and all the Covid procedures were followed.

Hi Ruth. I am glad you chose pacific Motor Service to service your Honda Accord! We do our very best to keep the public protected from Covid -19 by sanitizing each vehicle before and after service as well as our entire office every two hours!! Thank you for noticing.

- Pacific Grove

Katie Birdsall

2/22/2021

I’m so happy to have finally found THE place for my Mini Cooper! Everything was done in such a professional and friendly manner, and was well- explained before and after the services were performed. My car is now running better than ever. Thanks! ⭐️⭐️⭐️⭐️⭐️

Thank you for your review Katie! In the absence of a Mini dealership, we have become the de facto Mini experts on the Monterey Peninsula. I am so glad Rory and Kyle were able to exceed your expectations and get you back in the saddle!

- Monterey

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