Thank you for your review Mike. It is always a pleasure working with you. We know your Ford Truck is the life-blood of your business, so we always do our best to get you back on the road as soon as possible. This time you were able to take advantage of our 3 year/36,000 mile warranty. Thank you for your patience!

Hello Henry. Thank you for your review! I have a 2000 Nissan X-Terra very similar to yours! They are great vehicles and perfect for the camping and overlanding scene. I love mine! Please let us know if there is anything else we can do for you!

Thank you for your review. Although your Honda Element came in for an inconvenient suspension (control arms) repair, she still has years of life left. Please let us know if there is anything more we can do for you.

Thank you for your review Mr. Snyder. Communicating the appropriate information regarding current as well as future services and repairs is paramount to being able to manage maintenance and prevent inconvenient repairs. We take pride in our service advisors' ability to accurately articulate the message!

Good morning John, Thank you for your thoughtful review. Rory and Kyle do a fantastic job explaining the details of any maintenance or repair procedure. They exemplify the Pacific Motor Service standard of "Articulate". We spend time every week in a technician training class to assure our technicians are up to speed with the latest technology and procedures. Thank you for taking the time for your review! Let us know how the new suspension (shocks and struts) feel on your Lexus.

Hello Alex. Thank you for taking the time to leave us a review, but I'm not quite sure why you left us a one star review. As far as I can tell, we served you to the best of our ability. Although there was a slight difference (approximately 15%) between the price we quoted you and the shop you towed your Mercedes to, we also provide a 3 year/36,000 mile nationwide warranty and are one of the few AAA approved shops in the area. I like to believe paying a little extra is viable given the extra piece of mind we provide. If there is another reason you left us a one star review, I'd love to understand, so you can make improvements. Good luck to you in the future.

Thank you for your review. We'll see you next time.

Thank you for your thoughtful review! We certainly take pride in our customer service! I'm glad we were able to meet you expectations, and provide you with the experience you deserve. Thankfully your Chevy Cruze was easily diagnosed and the repairs were straight forward. Thanks again for choosing us! We'll see you next time!

Hello Robert. Thanks for your review. Unfortunately (or maybe fortunately) we were not able to find anything wrong with your Suzuki. Please keep an eye on her and we'll figure it out as soon as the engine light reappears.

Thank you for taking the time to leave us a nice review Doctor. We are always happy to serve you whenever possible. The brake system on you Buick were definitely in need of service; always better safe than sorry. We'll get to your Volvo suspension as soon as you're ready! Thanks again for choosing Pacific Motor Service!