Testimonials - Page 97 - Pacific Motor Service Monterey

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Robert Campbell

2/5/2021

Pacific motor service provided diagnostics on my hybrid vehicle with upfront pricing and professional and friendly service demeanor. I was very pleased overall with the whole experience and intend to be a return customer! Thank you.

Thank you for coming in Mr. Campbell. We are always happy to serve. Fortunately your Toyota Prius only needed a battery, which we were able to install and get you back on the road ASAP. I'm glad you found us through AAA!

- Pacific Grove

Lorna Bradley

2/5/2021

This had become our go to location for serving all of our vehicles. The staff is professional and friendly, plus the location is very convenient and easily accessible

Thank you for your kind words, and for noticing our efforts in treating everyone respectfully! Good lick with the Lexus, and let us know if you have any further concerns.

- Monterey

Steve Smith

2/4/2021

Kyle and Rory did a great job servicing my Mini. They know their Minis!

It was good to see you back;! We see a lot of Minis here and pride ourselves on our technician's ability and knowledge. In the absence of a local Mini dealership, we have become the de facto Mini experts in the area. See you next time!

- Monterey

Stephen S. Smith

2/3/2021

Thank you for choosing Pacific Motor Service! I am happy we were able to take care of your Mini before the leaking coolant reservoir became a huge issue! We always try to be proactive and help guide our clients through maintenance and repairs before they cause inconvenient breakdowns.

- Monterey

Marilynn Gustafson

2/2/2021

Prompt, reliable service from people I trust.

Olivia Fe

2/2/2021

The staff was friendly and knowledgeable and the overall service was excellent.

Kyra Neilly

2/1/2021

My car suddenly had some serious trouble with the front brake that prevented me from driving. Being on a very tight budget and not having a regular mechanic I wanted to do research first. I also have a job that requires me to drive a LOT. So I was very anxious to get it fixed quickly and well while also finding somewhere that wouldn't overcharge. It didn't take long to find that Pacific Motor Service is recommended all over the place. I went in with all the knowledge I could and I totally made the right choice. The guy at the front desk was super helpful and nice! He explained each part of the problem to me so I could understand. He helped me really feel at ease that they know what they're doing and they had my best interests in mind. It was also great to have someone who actually walked me through the problem and exactly what they needed to do and why the price was what it was. I did have to leave it overnight, understandably, but they still got in done in a very timely manner. It was a very positive experience. Will definitely go back in the future.

Thank you for your awesome review Kyra! I am glad Kyle was able to help you feel comfortable and understand our process. We find clear communication to be the difference between a satisfying experience and one that may leave questions and doubts. Good luck with your Ford Focus and let us know if you need anything else!

- Monterey

Chris Chatwell

1/31/2021

Excellent service. Got an appointment time convenient to me. The staff members were friendly and very knowledgeable about my car. The work was done in a timely manner.

Hello Chris, Thank you for your review and thank you for continuing to come with your brand new Toyota Corolla. We are happy to partner with you to keep her in perfect condition for at least the next 20 years!

- Pacific Grove

Sharon Drouin

1/30/2021

Everyone at Pacific Motor Service is curtious, knowledgeable and always helpful especially Rory! Highly recommend!

Hello Sharon. Thank you for taking the time to leave a review. Although computer for your Ford Edge is no longer available, we are glad we were able to diagnose the problem and help you extend the life of the vehicle indefinitely. Please let us know if you have any further issues.

- Monterey

Linell Laingor

1/30/2021

I just love these guys. They’ve taken care of me many times. I feel like I can trust them. That’s a big deal because I don’t know much about the mechanics of my automobile. My uncle was my father‘s mechanic and taught me a lot of things about repairing a car, but that was 45 years ago. These new Computerized cars, I don’t have a clue. As always, thank you again. Linell

Good morning Linell. Thank you for bringing your hotrod into us. We love working on your Pontiac Solstice. After we installed new brakes, you should be able to drive it the way you want to, with no fear of having to rely on old brake parts! God luck and have fun!!

- Pacific Grove

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