Thank you for your review. Hopefully we were able to exceed all your expectation and fulfill all your car's needs. We hope to see you again.

Good afternoon Mr. Perez. I will fill in the blanks for our readers and give perspective in the areas you seem to be unwilling to be forthright and self-aware. When you called and asked if we could look at your car if you had it towed to us, we told you we could inspect it and diagnose the issue as soon as possible. It was 2:30 pm on Friday afternoon when you arrived and repeatedly demanded we look at you car immediately. We told you we would get someone on it as soon as they were able to free themselves from a job that was currently underway. While you were waiting, you were on the phone pacing back and forth at the entrance of our work area talking on the phone and blowing billowing clouds of vape from your vaping device into the work space of the technicians. Our Technician, the gentleman who was hurriedly completing his current task so he could look at your vehicle told you to get out of the work bay and blow your smoke somewhere else. Admittedly he might have been more polite, but as I understand it, you were very demanding and you were in an area that was not designated for you. Your expectations were unreasonable for the situation and your timing was unfortunate. We always make it a priority to treat every guest with world class service and prioritize them as well as possible. My concern with your review is that your reluctance to give an accurate account of the intent of our staff in misleading. Padilla does a nice job, but they are not comparable to the service and expertise we are able to provide our clientele. We are supremely professional and have a world class level of quality. Thank you very much! Sincerely, Jim Hayes General Manager

Thank you Peter. Arthur and Beatrice do a great job for us. I'm glad they were able to get the tire for your RV and get you back in action.

Hello Lisa. Thank you for your fantastic review! We pride ourselves in our ability to explain maintenance and repairs to people who are not well versed in the minutia of the automotive industry (you are not alone by the way). I'm glad our staff was able to exceed your expectations. Please let us now if there is anything else we can do for you.

Hello Lisa. Thank you for your fantastic review! We pride ourselves in our ability to explain maintenance and repairs to people who are not well versed in the minutia of the automotive industry (you are not alone by the way). I'm glad our staff was able to exceed your expectations. Please let us now if there is anything else we can do for you.

Thank you Ro! We are always happy to serve you and your family (All of the Lexuses and even the Fiat)!

Thank you for your review Todd. In the future, we will be able to take care of any service necessary for your vehicle, including transmission service, tires, brakes and all manufacture specific, mileage interval recommendations. Keep in mind we are a AAA approved facility, so if you are a member please don't forget to ask for your AAA discount. We also provide a 3 year/36,000 mile warranty for all service and repairs!

Good morning Barbara, We are always happy to serve! Kevin and his team are awesome. Yesterday was one of the more comprehensive service intervals for your Subaru, and it will keep her happy and healthy for many many years to come! Thank you for choosing Pacific Motor Service in Pacific Grove.

Thanks for your top grade Ron! I hope your Honda is in tip top shape!

Thank you for your review Abby, As you know, honesty and understanding are some of our main priorities. Thank you for noting our efforts. We love keeping you and your Chevy Malibu on the road!