Testimonials - Page 99 - Pacific Motor Service Monterey

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Stephen S. Smith

2/3/2021

Thank you for choosing Pacific Motor Service! I am happy we were able to take care of your Mini before the leaking coolant reservoir became a huge issue! We always try to be proactive and help guide our clients through maintenance and repairs before they cause inconvenient breakdowns.

- Monterey

Marilynn Gustafson

2/2/2021

Prompt, reliable service from people I trust.

Olivia Fe

2/2/2021

The staff was friendly and knowledgeable and the overall service was excellent.

Kyra Neilly

2/1/2021

My car suddenly had some serious trouble with the front brake that prevented me from driving. Being on a very tight budget and not having a regular mechanic I wanted to do research first. I also have a job that requires me to drive a LOT. So I was very anxious to get it fixed quickly and well while also finding somewhere that wouldn't overcharge. It didn't take long to find that Pacific Motor Service is recommended all over the place. I went in with all the knowledge I could and I totally made the right choice. The guy at the front desk was super helpful and nice! He explained each part of the problem to me so I could understand. He helped me really feel at ease that they know what they're doing and they had my best interests in mind. It was also great to have someone who actually walked me through the problem and exactly what they needed to do and why the price was what it was. I did have to leave it overnight, understandably, but they still got in done in a very timely manner. It was a very positive experience. Will definitely go back in the future.

Thank you for your awesome review Kyra! I am glad Kyle was able to help you feel comfortable and understand our process. We find clear communication to be the difference between a satisfying experience and one that may leave questions and doubts. Good luck with your Ford Focus and let us know if you need anything else!

- Monterey

Chris Chatwell

1/31/2021

Excellent service. Got an appointment time convenient to me. The staff members were friendly and very knowledgeable about my car. The work was done in a timely manner.

Hello Chris, Thank you for your review and thank you for continuing to come with your brand new Toyota Corolla. We are happy to partner with you to keep her in perfect condition for at least the next 20 years!

- Pacific Grove

Sharon Drouin

1/30/2021

Everyone at Pacific Motor Service is curtious, knowledgeable and always helpful especially Rory! Highly recommend!

Hello Sharon. Thank you for taking the time to leave a review. Although computer for your Ford Edge is no longer available, we are glad we were able to diagnose the problem and help you extend the life of the vehicle indefinitely. Please let us know if you have any further issues.

- Monterey

Linell Laingor

1/30/2021

I just love these guys. They’ve taken care of me many times. I feel like I can trust them. That’s a big deal because I don’t know much about the mechanics of my automobile. My uncle was my father‘s mechanic and taught me a lot of things about repairing a car, but that was 45 years ago. These new Computerized cars, I don’t have a clue. As always, thank you again. Linell

Good morning Linell. Thank you for bringing your hotrod into us. We love working on your Pontiac Solstice. After we installed new brakes, you should be able to drive it the way you want to, with no fear of having to rely on old brake parts! God luck and have fun!!

- Pacific Grove

stephanie lee

1/30/2021

Thank you for your 5 Star rating Stephanie. We really appreciate you bringing in your Lexus. It looks like the check engine light was due to some miss fires caused by worn spark plugs (basic tune up/maintenance items.) I glad we were able to help and provide a AAA discount. See you next time!

- Pacific Grove

Jordan Lyon

1/30/2021

I truly can’t say enough about Kyle and this time. From the start to the finish, their professionalism, expertise, and level of service were top notch. I was towed into their parking lot as they were closing one night. They let me keep my car there over night and worked with me throughout the repair process until I left feeling not only fully fixed up, but also like I (and my car Betty) were cared for. They were such a delight to work with that I’d recommend them to anyone in the area in heartbeat. Thanks Kyle and team!!

Hello Jordan, Thank you very much for your kind words! Kyle does an amazing job and works very hard at providing the best service possible, every day. It is never convenient to brake down while on a road rip and RVs aren't necessarily our wheel house, but I'm happy we could get you back on track. I hope you are doing well and your fiancé is getting better. Have a very safe trip!

- Monterey

Nancy Zarate

1/29/2021

Great local place to get my oil change. Everyone from the front counter associates to the technicians in the back. Excellent service! Thank you!

Thanks for your review Nancey! I am glad Myles was able to service your Ford Focus (like a good neighbor)!

- Pacific Grove

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