Testimonials - "Pacific Grove" Location - Page 12 - Pacific Motor Service Monterey

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Peggy Gray

8/18/2023

Excellent service and frequent communication. Kyle provided daily calls with updates. My service which should have taken 5 days was complete in 2 days, wow it was such good news. They also went through all the serviceable details bumper to bumper. All in all they saved me almost $400 Thank you Pacific Moter service,

Hello Peggy, Kyle does a fantastic job of communicating with our guests and making sure you are comfortable throughout the process. I'm glad things went smoothly. Under time and under budget is always a great combination!!

- Pacific Grove

Deanna

8/7/2023

Amazing service! Communication and overall service very timely. I was contacted back regarding an appointment date within the hour of initially requesting. I'm about to leave the area and needed some simple maintenance on my car and they were very kind and got me in within the same week. My options for replacing tires were explained thoroughly as well as the different estimates for each scenario. Highly recommend!

Thank you for leaving us a kind review Deanna. We appreciate you choosing Pacific Motor Service while you lived in the area! Good luck with your next venture and maybe we'll see you down the road.

- Pacific Grove

Wes Smith

8/5/2023

I know I can always count on Pacific Motor Service when my vehicle needs attention. Their expertise and experience gives me confidence that any maintenance need I have will be addressed thoroughly. They do an excellent job of communicating and it is always a pleasure to deal with them.

Thank you for your kind words Wes. You have hit on some of the points we spend a lot of time and energy trying to perfect. Expertise, competence, and communication are some of our fundamental values.

- Pacific Grove

Steve A

7/31/2023

Great service as usual. Kyle got me in early to wait for an oil change because I had another critical appointment come up and he got me out earlier than expected. I recommend Pacific Motor Service without reservation.

I'm glad we were able to help Steve. Thank you for taking the time to leave us a review!

- Pacific Grove

Dakota Harding

7/27/2023

Pacific Motor Service was amazing! Super kind and professional throughout the whole process. I really like that Kyle broke down the process so I could understand it too! If you have AAA and need to tow your car, I highly recommend Pacific Motor Service! Car repairs can be expensive, but the AAA discount they give you helps out A LOT!

Thank you for the excellent review Dakota! We really appreciate your patience at the beginning of the process. Sometimes things get a little confusing with the AAA tow process. Kyle does an amazing job helping people understand the details and making our clients feel taken care of. Please let us know if there is anything we can do for you and your Mustang in the future!

- Pacific Grove

Caroline DePalatis

7/25/2023

I found Kyle / Pacific Motors to be very competent, honest and forthright.

Hello Caroline, Thank you for taking the time to leave us a review. Although we weren't able to repair your Fiat this time, and recommended retiring it, we look forward to working with you and your next vehicle!

- Pacific Grove

Lane We

7/22/2023

Genuine parts, dealership quality mechanics, excellent customer service, and convenient.

THank you Lane. We appreciate your trust and kind words. Please let us know if there is anything else we can do for you!

- Pacific Grove

Mario Ruiz

7/11/2023

The team has always been amazing!! From ownership to front desk to the mechanics. Been going there for 10 years and would highly recommend this place. They are honest, fair and have great customer service. Go there!

Thank you for choosing Pacific Motor Service to take care of your lovely BMW. New front brakes and a replacement for the leaking coolant reservoir and you are back on the road!

- Pacific Grove

Lea Aricheta

6/28/2023

Service was excellent, and as the other reviews say communication is clear, straightforward, and friendly. They work with your schedule and preferred method of communication. The quality of work is also excellent. They identified the problem (shaking while braking at high speeds - rotor needed changing and brake pads pretty worn down) and addressed it. They also rotated my tires. Military friendly!

Hello Lea, Thank you for taking the time to leave us a great review! We are indeed military friendly; we have several veterans on staff and do our best to take care of the community! Thank you for trusting us with your Civic's brake issue. Please let us know if there is anything else we can help with.

- Pacific Grove

Nick Thompson

6/22/2023

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