Monterey and Pacific Grove Auto Repair

4171 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Kevin, was very honest and up front with the issues of a disaster we purchased. Kevin, made sure that we were aware of all issues wrong and right with the truck and fixed the safety issues first. The rest will have to wait until we can afford it.

Thank you for the glowing review and kind words Crystal. I'm glad to know the registration process is underway and your son can begin to enjoy his new truck! The problems with 2nd gear are internal and require the expertise of a trained professional. I am an advocate of supporting our educational institutions, especially MPC's Automotive Technology department, I taught night school at MPC for years and hire interns from the program. The trick with rebuilding a transmission is oversight and warranty. Please let me know if you want some refferals for qualified shops and of course we can help you too. Kevin Donohoe, Owner

- Pacific Grove
5

My experience with Pacific Motor Service today was excellent, as it has been, consistently, for a number of years. These people care, and they work with you. I learned today that it will cost more than I can afford at this time to replace a component inside the driver's side door that controls the windows. Three windows were no longer working and now the driver's side window is starting to go. Kevin will look into finding a used part, but meanwhile, offered to remove the mechanism for the time being so the window doesn't get stuck in the down position if I forget, open it, and freeze until I can afford to get it fixed. Efficient problem solving and thoughtful, courteous service are always my experience at Pacific Motor Service.

Thank you so much Jean for taking a moment from your evening to post a review! I'm glad you mentioned the problem with the windows - at least I provide a temporary solution for safety and comfort reasons. I'll let you know if I can find a used one in good condition. Kevin Donohoe, Owner

- Pacific Grove
5

At Pacific Motor Service in Pacific Grove I can give 6 stars instead of five for the whole experience. This is my first time coming in here. It's over my expectation! PROFESSIONAL, pleasant, polite, knowledgeable, thorough, on time, HONEST and clean. For the peace of mind bring your car here, you'll get the answer either good or not so good straight forward. No pressure, no salesy. Kevin saved me from buying a potentially bad car. His job is to protecting me, he said! Thanks Kevin :).

Mary, thank you for placing your trust in Pacific Motor Service today and also for the kind words. It was a pleasure serving you today and I'm glad to hear you are continuing the search for a replacement car. Please give me or Stephanie a call when you find one and we will inspection to ensure you are buying a fantastic car. Also, take me up on my offer to speak with your son about becoming an automotive technician. Becoming a professional technician takes work and discipline....it sounds like your son has what it takes to succeed! It would be my privilege to speak with him in person. Looking forward to speaking with you again. Warm regards, Kevin Donohoe, Owner

- Pacific Grove
5

Very friendly, not pushy. Good service and put down mat on floor so not to trash my car

Thank you Julie for trusting us to service your convertible, it was our pleasure to serve you! Please let me know if you find a used SUV and want an evaluation prior to purchase. Kevin Donohoe, Owner

- Pacific Grove
5

Top notch service. They got me in right away, the man at the service counter, who appeared to be the owner, was polite and professional, and the work was done in about the time estimated, for the amount estimated. I am happy to have such a well-run business in Pacific Grove. Thank you!

Thanks for the glowing review Scott, I hope you like the new wheels. Take good care of your new Hot rod!! Please let me know if we can serve you in the future. Kevin Donohoe, Owner

- Pacific Grove
5

Stephanie was nice to work with - i"m glad to see a woman at a service garage.

Thank you Debbie for recognizing Stephanie and her efforts to serve the community. Stephanie is a pleasure to work with and an asset to our small company. We do look forward to seeing you next service visit. Kevin Donohoe

- Pacific Grove
5

Great customer service!

Thanks Jon for taking a moment from your busy day to post a review! Looking forward to seeing your family next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

As always courteous and knowledgeable service. I do appreciate it very much. Thanks!

Thank you Kurt for posting a positive review! Please stop by with your new Volvo once you return from your trip. We value your trust! Kevin Donohoe, Owner

- Pacific Grove
5

Excellent and on-time service.

5

My car runs like new again. Thank you!

I'm glad to know your SUV is back on the road and working like it was originally designed to. Please stop by next week for the follow up service. Kevin Donohoe, Owner

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.