Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

problem solved -hope it stays solved. the cost was higher than i expected. the courtesy trans. service-- a plus

We strive to exceed customer expectations Roy! Thank you for trusting PM to care for your Dodge. Kevin Donohoe, Owner

- Pacific Grove
4

fine and professional except computer system is extremely slow and crashed when I picked up at close of business, causing a long wait for the half dozen people trying to settle up their car and get on with their Fri evening. I had noticed the balkiness of your system before. Time for an upgrade!

Thank you for trusting Pacific Motors to repair the failed idle air control device and provide service to the air management system. Regular maintenance will help alleviate this condition in the future along with using good quality fuel. I’m glad all systems are working now. Kevin Donohoe, ETI Specialist

- Pacific Grove
5

I’ve been servicing my 1997 Subaru Outback at Pacific Motor Service for close to 10 years now. I’ve been every time was very pleased with the quality of the service. Some months ago, when after a serious collision, I had towed my badly damaged car to PMS, I was again very pleased with the repair. A week ago, I took my car to PMS, for a tune up, break replacements, and some minor problems and got my car back in a fine running condition. Kevin and his colleagues were patient, courteous, attentive, thoroughly professional. This time, when Kevin my home that the car was ready to be picked up, my wife went to pick it up for me because I was at work. Kevin took her for a test drive, listened to her questions patiently and explained to her what was done and why. She was so impressed by Kevin, the mechanics, and the repair shop that she decided that in the future she would take her own car too to PMS. Thank you Kevin and the rest of you at PMS. Sincerely, Laszlo Horvath (and Marge)

Lazo, thank you for the glowing review of the shop and staff. The men and women of Paicific Motor Service are committed to service excellence and meeting tLazo, thank you for the glowing review of the shop and staff. The men and women of Pacific Motor Service are committed to service excellence and meeting the client expectations. Your Subaru was a success story in that the needed repairs related to the accident fall outside of “typical”. Isaias did an amazing job of discover and repair; he executes his role as Shop Forman with enthusiasm and pride. He enjoys the tough jobs and it shows. We appreciate your trust and friendship in Pacific Motor Service. Happy New Year to you and Marge. Kevin

- Pacific Grove
3

oil change and filter.

Barbara, Thank you for taking a moment form your busy schedule to write a review. We appreciate your trust in Pacific Motor Service and look forward to your next service visit. Kevin

- Pacific Grove
4

Kevin has extraordinary and comprehensive customer skills. Clean establishment competent technicians. It is pricey.

Rosann, I hope you are happy with the lighting system operation now...you can see again at night! Happy holidays to you and your family. We appreciate your trust and look forward to seeing you next service visit.

- Pacific Grove
4

Kevin is very helpful and the Toyota drives much better after the needed repair. We still need to return for a check up of the computer and the sensor connection.

Thank you for the kind words Mica. It's a pleasure to serve you and your family. Enjoy your fmaily time during the holiday season!! -Kevin

- Pacific Grove
4

Well, all's well that ends well, sorta, but there were some unnecessary glitches in getting a new battery into my '98 Isuzuz Rodeo. What could have been routine turned into several mis-ordered batteries and plenty o' wasted time. In the end, it was rather pricey, too, with $ 40 bucks charged for labor alone just to change out my batteries and re-hook one up, taking maybe one minute as the cables are clean and new having had an alternator recently installed at PMS, so there really is no justification for a $ 40 change-out in my opinion . Near $ 200.00 battery bill was pretty disappointing overall, but appreciate the service and darren does a fine job

Robb, Thank you for the feedback. I have to agree with you in that glitches do waste time. We are a service shop and not a parts store and sometimes getting correct parts can be a headache. I do appreciate the patience you had. In looking at the estimate, It appears I cut the labor time in half from $40. We do our best to please all of our customers. Please feel free to give me a call if there is anything I can do. Darin 372-6575

- Pacific Grove
5

All three locations have done outstanding work for me on three autos, each with over 100k miles. Keep up the good work.

My crew and I Thank you for the positive feedback. Enjoy the holidays. Darin

- Pacific Grove
4

Great Work

Thank you for the review Marty. It is always nice to receive positive feedback. See you on the course. Darin

- Pacific Grove
5

Work done on schedule. Courtesy shuttle driver was very polite and courteous. Darin was also very helpful.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.