Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

Service in general has gone above and beyond the call of duty. Extra amenities are regularly offered such as additional attention to certain items, shuttle rides when necessary, friendly and pleasant interaction.

4.5

Service appointment is easy to get online. Personnel are friendly and honest. They tell you what needs to be done for safety and what is preventative maintenance. They also send reminders for service and offer discount incentives.

5

I have been bringing in my 2000 Toyota Echo for this and that a few times over the years (my Toyota has been a great car). And everytime I feel the same... they take the time to explain the service and I get educated, I do not feel taken advantage of and they work with me and my schedule. I trust Pacific Motor service.

Thanks Sylvia! We really appreciate the feedback and your business. Happy Holidays!

Mark Lavin
Service Manager

- Pacific Grove
5

Very satisfied in working with you. I appreciate how you inspect my car and reviiew what you see. I have never had the experience of having much confidence and trust in any garage, until now.

5

For many years my wife and I have used a local competitor of Pacific Motors. After too man "take backs" to correct work done incorrectly, we finally decided to make a change. Pacific motors is a breath of fresh air. Everyone is courteous and professional in every way. The shop is clean. I now have a feeling of trust in an auto service center for the first time in years.Thanks to Mark and all the crew.Claude Cole

5

Bringing a car in for service is like going to the dentist - you don't exactly look forward to it, but you feel ever so much better once you do! If I have to spend money to keep my old car going, at least I can feel good about spending it at Pacific Motor Service. I love the fact that it is a local business and interested in educating customers about properly maintaining their cars. Jim and Mark both have taken the time to thoroughly explain maintenance issues to me and have been very flexible with scheduling. The shuttle service is also much appreciated!

5

As with several past experiences, this business has continued to provide me with superior satisfaction about their work. I am especially pleased that they take me home after I leave off my car and come and give me a lift to their garage when the job is done.

Thanks Bob! We really appreciate your comments and its a pleasure serving you and our community.

Mark Lavin
Service Manager

- Pacific Grove
4

I was very pleased with the service received for my vehicle. The staff was friendly and courteous and took the time to explain required repairs. However, I was disappointed with the price charged for repair which may make me consider going elsewhere next time.

5

The job was done quickly and seemed thorough, since a slight leak in the front shocks was noted.

Ken,

Thanks for coming. We take special care in being very thorough. This way we can insure you that your car is operating as it should.

Jim Hayes
Manager
Pacific Motor Service-PG

- Pacific Grove
4.5

JIM: the work on the Blazer brake computers has performed very well. No apparent problems. Unfortunately, I will not be able to enjoy the free oil change, because we are leaving early tomorrow.Paul

Mr. Lawrence,

Thanks for bringing the Blazer in and thank you for the telephone call this morning; we really appreciate the positive feedback. Enjoy your trip to Florida, we'll see you in the spring.


Jim Hayes
Service Manager
Pacific Motor Service-PG

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.