Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

We always take the van and car to Pacific Motors located on Forest Hill in Pacific Grove. Kevin and his crew have always been HONEST & HELPFUL and have worked with us when it comes to repairing our automobiles. Kevin has integrity and takes pride in his company and the work that they do. We have never had any problems,we refer all of our friends/family to them for the big issues and the small tiny repairs too. At Pacific Motors I know that what I am paying for is what I am really getting!

Thank you for your raving review Stacy! The reason that i work here is because I see the same dedication to honesty and excellence in Kevin that you do. I appreciate the time you took to tell us how we are doing. Jim Hayes, Service Manager

Jim Hayes
Service Manager.PG

- Pacific Grove
4

A job well done quickly and efficiently.

Thank you for coming in. Please stop by sometime and let me know how I can improve my communication skills. We are a full disclosure facility and strive to help you understand the maintenance and repair process for your vehicle.

Jim Hayes
Service Manager.PG

- Pacific Grove
5

wonderful staff. very helpful. will come here from now on.

Chris,

As you know, you are a very valued guest of ours! We hope to be able to service you and your wive's cars for many years. Please call if you need anything.

Jim Hayes
Servic Manager-PG

- Pacific Grove
5

Great services, clean shop, friendly employee,

Thank you for your review Susana. Hopefully we will see you again.

Jim Hayes
Service Manager-PG

- Pacific Grove
4.5

Very efficient and pertinent. They found my tire problem right away and fixed it to save me from a flat!

Thank you for your patronage. Paying attention to the details are what make us successful and you moving in the right diretion.

- Pacific Grove
4.5

When Pacific Motor Service took over from the previous Forest Hill Auto, I had some concerns over a possble "dropoff" in service level. Not to worry. The service is as good, the friendly atmosphere continues, and honesty is still imprtant here. With that in mind, why would you take a car anywhere else?

Hello Jim, I really appreciate your feedback and vote of confidence. Without a high degree of customer service and total honesty, the poeple part of the business fails. It is the poeple that we need to please!

- Pacific Grove
5

I am very impressed with the customer service and workmanship provided. I've found my family car mechanics! It can be hard, as everyone knows, to find a place where one can feel secure in the abilities of the work as well as honesty and integrity. Pacific Motor Service has it all. I was actually introduced to people who worked on my cars! When does that happen!? This time Jim was my service consultant and he was great. Brandon provided transportation home after I dropped off the car. These folks are happy people. It is a pleasure to bring my cars in. Thank you! Kevin and his wife do a newsletter that is fun, upbeat, and positive. This is very unusual for a shop. It fosters community. Great idea guys!

As one of our regular guests, I am glad that you still feel compelled to give us a review! Thanks you for the possitive feedback and encouragement. I will do my best to continue to exceed your expectation!

- Pacific Grove
5

This is a clean, friendly, family run shop that operates in an honest and informative manner. The service team always provides me with explanations of what is happening with the car and what options are available, which helps me make informed decisons. They strike a good balance between safety and value in pursuing repair options. Services are slightly more expesive than others, but to me well worth the peace of mind and respectful treatment I get as a female. I dread going to any other repair place.

Thank you for your vote of confidence! I hope you find consistencey with the language we use and the systems through which we intend to educate you throughout the decision making process. We hope to create an enviornment that promotes a confident and well educated client base that can make highly informed decisions.

- Pacific Grove
4.5

Top notch auto service! I'm glad to have that so close to home. No more traveling to the Auto Center.

Thanks for coming in Eddie. We look forward to keeping you happy and maintining our relationship in the future.

- Pacific Grove
5

I've been going to Pacific Motor Service since it really was on Pacific Street in Monterey at least 30 years ago and have always preferred an independent garage over the dealership ones. I still have no reason to change.

Wow, I am impressed by your loyalty!! Please stop in for a cup of coffee on my and if you have any suggestions for our improvement, let mme know.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.