Monterey and Pacific Grove Auto Repair

4166 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I have a 2001 Mercedes SLK320 that Pacific Motor Service, Pacific Grove has serviced for years. Kevin, Kyle and their crew are experts at explaining problems/repairs and accomplishing the work. I also had a GEM car that they serviced for years. They definitely go the extra mile when finding parts for older/unusual cars. I am comfortable and confident their work & customer service.

Thank you, Bill, for the glowing review! We're thrilled to hear about your positive experiences with our team at Pacific Motor Service. Providing exceptional customer service and expert repairs are our top priorities. We appreciate your trust in us for all your vehicle needs, and we look forward to serving you for many more years to come!

- Pacific Grove
5

Service was outstanding got my car serviced same day not a long wait either. Gabriel was my tech. Great customer service and care.

Thank you for the 5-star review, Edward! We are thrilled to hear that your experience with us was outstanding. We pride ourselves on providing efficient and excellent customer service. We will pass along your kind words to Gabriel. We look forward to serving you again in the future!

- Pacific Grove
5

Thank you, Sharon, for this wonderful feedback! We're thrilled to hear that you had a 5-star experience with us. It's our goal to provide top-notch service to all of our customers, and we're glad that we met your expectations. If you need anything else, please don't hesitate to reach out.

- Pacific Grove
5

They fixed my front brake vibration problem quickly and for a reasonable price. They also did a multipoint check on the car. I would highly recommend them.

Danilo, thank you for your recommendation! We are glad to hear that we were able to fix the brake vibration issue on your car quickly and at a reasonable price. Our multi-point check is just one way we ensure your safety on the road. We look forward to serving you again!

- Pacific Grove
5

Thank you for the 5-star rating, Byron! We're thrilled you had a great experience with us. If you have any further feedback or need assistance, feel free to reach out. We're always here to help!

- Pacific Grove
5

I have a 1995 Grand Cherokee Jeep and it has been wonderfully serviced for years for minor and major issues. They are timely, expert in their work, go extra mile to find parts and kindly explain every step in the repair. I am comfortable and confident their work & customer service.

That is a great review Jane! Thank you for taking the time. Your Jeeps are awesome and will keep you on the road for a long time as long as you keep maintaining them like you do.

- Pacific Grove
5

We had an oil change for our Prius-C at Pacific Motor Service in Pacific Grove. Kyle helped us and he was very polite, professional and efficient in getting us setup with an appointment and then checking us in. He remembered that I asked to wait for the car and he said they would make sure to do it as quickly as possible. It was about an hour wait just as estimated. The waiting area is very neat and clean and they offered a wall of books to read too. Once done he went through a run down of the report and never tried to sell me on anything. It was a clear, concise report. It was a very pleasant, hassle free experience. We’ll definitely come again!

Thank you for taking the time to leave such a finely detailed review! We appreciate you noticing our efforts to make your experience a great one. Kyle does a fantastic job providing world class customer service and helping our clients understand their vehicles' needs. See you next time!

- Pacific Grove
4

I only do 4 stars because there has to be so flaws in something, Right! All in all I am very pleased with everything.

Well, thank you for the review. It does sting a little bit getting a deduction for an unidentifiable deficiency. We'll try better next time...I guess...I am glad you were very pleased with everything though.

- Pacific Grove
5

Thank you for your 5-star rating, Marian! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- Pacific Grove
5

Excellent service all around. Had to stop while far from home on a road trip. Luckily our car's issue turned out to be minor (caused by the dealership the week prior) so we were on our way in just over 2 hours. If we lived anywhere near here this would be my auto shop for sure. Thank you so much to Kevin and the Pacific Motor Service team!

Thank you for the glowing review Christine! Yes, fortunately all we had to do is tighten some hardware on your suspension and turn you loose. Nice job noticing the noise and taking immediate action. THese things can get ugly if ignored!!

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.